These terms and conditions apply to purchases on www.geggamoja.com/eu. By confirming your order, you also confirm that you accept these terms. If you are under 18 years old, you must have parental/guardian approval to place an order.

Contact

E-mail: support@geggamoja.com

Phone: +46 8-758 2882

Geggamoja AB

Bryggare Bergs Väg 2

18247 Enebyberg, Sweden

Company Registration Number: 556761-4671

1. Right of Withdrawal / Returns

In accordance with the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days after receiving your goods, without providing any reason.

To exercise your right of withdrawal, you must send us a clear statement (e.g., by e-mail to support@geggamoja.com) within the 14-day period.

You must return the goods no later than 14 days after notifying us of your withdrawal.

Return shipping costs are covered by the customer unless the product is faulty or incorrect.

Items must be returned in the same condition as received. We reserve the right to make a deduction for any diminished value caused by handling beyond what is necessary to establish the nature and characteristics of the goods.

We do not offer direct exchanges. If you want another product, please place a new order.

2. Delivery & Shipping

Shipping costs and available delivery methods are shown at checkout.

Free shipping may apply above a certain order value (displayed at checkout).

Orders are normally processed within 2–3 business days and delivered within 3–7 business days depending on your location. During peak periods (e.g., Christmas, sales), delivery may take longer.

Customers outside the EU are not charged Swedish VAT.

3. Delays & Cancellation

In the event of a delivery delay, we will inform you. You are entitled to cancel your order free of charge if you do not accept a new delivery time. Any prepayments will be refunded promptly.

4. Uncollected Parcels

If a parcel is not collected and is returned to us, we reserve the right to charge a fee of €20 to cover return shipping and administrative costs.

5. Prices & Availability

All prices are shown in Euro (€), including VAT (where applicable).

We reserve the right to correct obvious price errors and adjust prices where necessary.

If a product is out of stock, we may cancel the order or offer an equivalent replacement.

6. Payment

We offer secure payments via:

Credit/Debit card

PayPal

Payment is processed immediately upon checkout. PayPal transactions are subject to PayPal’s own terms and conditions.

7. Gift Cards & Discounts

Gift cards and discount codes are valid only once, within their stated validity period, and cannot be applied retroactively to previous purchases.

If items purchased with a discount or gift card are returned, the refunded amount will be adjusted proportionally.

8. Complaints & Warranty

You have a legal right to make a complaint if an item is faulty, in accordance with EU consumer protection laws. The warranty period is 2 years.

To make a complaint, please contact: support@geggamoja.com.

If you purchased your product from a retailer, please contact them directly.

If a dispute cannot be resolved, you may refer it to the EU Online Dispute Resolution (ODR) platform: http://ec.europa.eu/odr.

9. Refunds

Refunds will be made within 14 days after we receive your return or after we are informed of your decision to withdraw from the contract. Refunds are made using the same payment method used at purchase.

10. Data Protection

We process personal data in accordance with the General Data Protection Regulation (GDPR). Please see our Privacy Policy on the website for details.

11. Cookies

Our website uses cookies to improve and simplify your shopping experience. You can disable cookies in your browser settings, but please note that some functions of the website may not work properly if cookies are disabled.

12. Force Majeure

Geggamoja is not responsible for delays or non-performance caused by events beyond our reasonable control (e.g., strikes, natural disasters, government actions, pandemics, technical issues).