Customer service

Are you unsure and need help? We are here for you! On this page you will find answers to the most frequently asked questions. Still can't find what you are looking for? Don't hesitate to contact us – you can easily reach us via email, phone or chat!



Contact

Mail: kundtjanst@geggamoja.com
Phone: +468-7582882

Geggamoja AB
Brewery Bergs Road 2
18247 Enebyberg, Sweden

Corporate Number: 556761-4671

Opening hours

Our phone hours are

Monday- Friday 9:30-12:00

Have your order number handy when contacting customer service.

Order & Delivery

  • When your order leaves our warehouse, you will receive an email with a tracking link. This will let you know that your delivery is on its way and you should receive a notification within 48 hours. Please download the My Packages app to be able to track your deliveries.

  • In our checkout we offer several shipping options. The shipping cost is calculated at checkout.

  • If for some reason you have not collected your package from the agent, and the package has been returned to us - you will be charged 195 SEK/19.5 Euro for the uncollected package. The uncollected package will be handled as a return. The fee will be deducted from the customer's refund via the payment method the customer used when they placed their order.



  • An order that has already been placed cannot be cancelled if it has been in the packing process at our warehouse. If the order has left our warehouse, you may return the order according to instructions. Please note that a 195 SEK fee will be charged for uncollected packages.

Returns & Cancellations

  • When your order leaves our warehouse, you will receive an email with a tracking link. This will let you know that your delivery is on its way and you should receive a notification within 48 hours. Please download the My Packages app to be able to track your deliveries.

  • Once your return has been processed by us, we will update your order and refund your payment method. Please note that the amount refunded is minus shipping costs.
    If you have chosen to pay by card/direct payment, the money will be deposited into the card/account you used for the purchase within approximately 2-3 banking days after your return has been processed.

  • If you want to exchange an item for a different size or color, you can easily do so by placing a new order. You return the item you wish to exchange to us for a refund.

    Once our warehouse has received your return, you will be refunded via the payment method you used when ordering.

    If you used a discount code or purchased the item on a promotion when you placed your order, please contact our customer service once you have received your new order. We can then help you refund the difference.

  • Sometimes things go wrong and an item needs to be returned. Contact our customer service at kundtjanst@geggamoja.com. Attach pictures, order number and explain what problem you are experiencing. We will get back to you, do not send any items back until your case has been handled.

Promotions & Prices

  • There can be many reasons why a discount code can no longer be activated.

    Here are the most common reasons.

    1. You may have used the code before, our codes are valid for one purchase.
    2. You have added items to your cart, activated the code but then had problems with the payment. Then the code has already been used and we ask you to contact kundtjanst@geggamoja.com for help.
    3. Does the code apply to the items you have in your shopping cart? Our codes do not apply to already discounted products. If you have a code that applies to discounted items, this will be communicated in connection with the code.



  • Discounted price promotions cannot be combined with discount codes.

    In the case of more sales campaigns, for example : buy X and get Y for free or at a reduced price. If you wish to return X, the regular price for Y will be charged.

    The same applies to Discount Codes over a certain amount. Example : 100 SEK discount on purchases over 600 SEK. If a return occurs and the amount is less than 600 SEK, 100 SEK will be deducted from the amount to be paid back.

  • Sometimes it can be hard to decide. Then buy a gift card from us!

    After you purchase a gift card, you will receive a code via email.
    When purchasing, the code is entered and then entered at checkout. If the full amount of the gift card is not used, the code is loaded and can be used on another purchase.

  • All prices are in Swedish kronor, incl. VAT. Any shipping costs will be added depending on the shipping option selected at checkout when placing the order. We do not offer a price guarantee and the price at checkout applies. The price is approved when the order is completed.

    The product images and information on the website cannot guarantee the exact appearance of the product and we also reserve the right for price adjustments, technical errors, final sales, stock differences and printing errors on our website or in our advertisements.



Payment & Invoice

  • Together with Qliro Bank, Sweden, we offer the following payment options where payment is made directly to Qliro: Pay directly, Pay later. Split. Swish. Which payment methods Qliro offers you as a customer are visible at checkout.

  • Together with Qliro, Sweden, we offer invoice as a payment option where payment is made directly to Klarna: Your invoice will be sent to you via email when your delivery leaves our warehouse. It sometimes happens that you receive your invoice before your delivery has reached you. See this as a sign that your delivery is on its way.


  • It is possible to move the due date on your invoice forward. The easiest way to do this is via the Qliro app. You can also go to "My Pages" on the Qliro website and move the due date forward.



  • If there is something wrong with your invoice, please contact us directly at kundtjanst@geggamoja.com



Assortment & Product Questions

  • Most of Geggamoja's children's clothing is made from organic cotton and sustainable materials that are certified by GOTS. GOTS stands for Global Organic Textile Standard. Geggamoja is one of the few Swedish children's clothing companies in Sweden that is certified by GOTS and is audited annually by an independent third party.

    GOTS sets requirements for the entire manufacturing process, cultivation, harvesting, manufacturing and packaging. If you want to read more, please visit www.global-standard.org. Other sustainable products are made from sustainable materials such as organic cotton, recycled polyester, etc.



  • Our clothing is spacious in sizes and we offer double sizes. Our design and measurements are adapted for double sizes.
    Children's clothing should fit nicely and comfortably so that children can play freely. That's why our jeans and trousers often have adjustable elastic at the waist.

    More information and size guides can be found under each garment.


  • We have developed a size guide to help you choose the right size for your garment.
    Children grow at different rates, so sizes may vary from child to child. Our sizes are given in centimeters and are based on the child's height.

    Measure your child's length from head to toe – it's the best way to find the right size.


    If your child is between two sizes, we recommend that you choose the larger size so that the garment can be worn longer.

    You will find a size guide with the product to help you make a decision.





  • It is important to wash correctly – both to preserve the lifespan of the garments and to be kind to the environment.

    Geggamoja's clothes are best washed at 40 degrees, do not tumble dry the garments. Clothes made of cotton/bamboo have about 5% shrinkage.

    The temperature stated in the garment's washing instructions is a guideline for what the garment can withstand being washed in, but not a must for the garment to be clean. Most often, the garment is not dirtier than you can wash at a lower temperature than what is stated on the washing instructions label. Washing the garments at lower temperatures is gentler on the garment and the environment. Less energy is used when washing at lower temperatures, and the garment's material and colors last better.