Customer service

Are you unsure and need help? We are here for you! On this page, you will find answers to the most common questions. Still can't find what you are looking for? Do not hesitate to contact us – you can easily reach us via email, phone, or chat!



Contact

Mail: kundtjanst@geggamoja.com
Phone: +468-7582882 

Geggamoja AB
Bryggare Bergs Väg 2
18247 Enebyberg, Sweden

Org Number: 556761-4671

Opening hours

Our phone hours are

Monday - Friday 9:30-12:00

Have your order number ready when you contact customer service.

Ordering & Delivery

  • When your order leaves our warehouse, an email with a tracking link will be sent to you. Then you know that your delivery is on its way and you should receive a notification within 48 hours. Feel free to download the My Packages App to be able to follow your deliveries.

  • In our checkout, we offer several shipping options. The shipping cost is calculated at checkout.

  • If for any reason you have not collected your package from the agent, and the package has been returned to us - you will be charged 195 Kr/19.5 Euro for the uncollected package. The uncollected package will be handled as a return. The fee will be deducted from the customer's refund via the payment method the customer used when placing their order.



  • Already placed orders cannot be canceled if they have progressed far in the packing process at our warehouse. If the order has left our warehouse, you must return the order according to the instructions. Please note that uncollected packages will be charged 195 SEK.

Returns & Right of Withdrawal

  • When your order leaves our warehouse, an email with a tracking link will be sent to you. Then you know that your delivery is on its way and you should receive a notification within 48 hours. Feel free to download the My Packages App to be able to follow your deliveries.

  • When your return is processed by us, we will update your order and the refund will be made to your payment method. Please note that the refunded amount is minus the shipping cost.
    If you have chosen to pay by card/direct payment, the money will be deposited to the card/account you used for the purchase within approximately 2-3 banking days after the processing of your return is created.

  • If you want to exchange an item for a different size or color, you can easily do so by placing a new order. The item you wish to exchange should be returned to us for a refund.

    When our warehouse has received your return, you will be refunded via the payment method you used at the time of order.

    If you used a discount code or purchased the item during a promotion at the time of order, please contact our customer service once you have received the new order. We can then help you refund the difference.

  • Sometimes things go wrong and a product needs to be claimed. Contact our customer service at kundtjanst@geggamoja.com. Attach pictures, order number, and explain the problem you are experiencing. We will get back to you, do not send in any product until your case has been handled.

Campaigns & Prices

  • There can be many reasons why a discount code can no longer be activated.

    Here are the most common reasons.

    1. You may have used the code previously; our codes are valid for a single purchase.
    2. You have added items to the cart, activated the code, but then encountered payment issues. In that case, the code has already been used, and we ask you to contact kundtjanst@geggamoja.com for assistance.
    3. Does the code apply to the items in your shopping cart? Our codes do not apply to already discounted products. If you have a code that applies to discounted items, it will be communicated along with the code.



  • Campaigns with reduced prices cannot be combined with discount codes.

    For more sales campaigns, example: buy X and get Y for free or at a reduced price. If you want to return X, the regular price for Y will be charged.

    The same applies to discount codes over a certain amount. Example: 100 SEK discount on purchases over 600 SEK. If a return occurs and the amount is less than 600 SEK, 100 SEK will be deducted from the amount to be refunded.

  • Sometimes it can be difficult to decide. Then buy a gift card from us!

    After you have purchased a gift card, you will receive a code by email.
    When purchasing, the code is then entered at checkout. If the entire gift card amount is not used, the code remains loaded and can be used for another purchase.

  • All prices are stated in Swedish kronor, including VAT. Any shipping costs will be added depending on the chosen shipping option at checkout during the order process. We do not offer a price guarantee, and the price at checkout is final. The price is confirmed upon completion of the order.

    The product images and information on the website cannot guarantee the exact appearance of the item, and we also reserve the right for price adjustments, technical errors, sold-out items, stock discrepancies, and printing errors on our website or in our advertisements.



Payment & Invoice

  • Together with Qliro Bank, Sweden, we offer the following payment options where the payment is made directly to Qliro: Pay directly, Pay later. Installments. Swish. The payment methods Qliro offers you as a customer become visible at checkout. 

  • Together with Qliro, Sweden, we offer invoice as a payment option where the payment is made directly to Klarna: Your invoice is sent to you by email when your delivery leaves our warehouse. Sometimes you may receive your invoice before your delivery has reached you. See it as a sign that your delivery is on its way


  • You can postpone the due date on your invoice. The easiest way to do this is via Qliro's app. You can also go to "My pages" on Qliro's website and postpone the due date. 



  • Is there something wrong with your invoice? Contact us directly at kundtjanst@geggamoja.com



Assortment & Product Questions

  • Most of Geggamoja's children's clothing is made from organic cotton and sustainable materials certified by GOTS. GOTS stands for Global Organic Textile Standard. Geggamoja is one of the few Swedish children's clothing companies in Sweden certified by GOTS and is annually audited by an independent third party.

    GOTS sets requirements for the entire manufacturing process, cultivation, harvesting, production, and packaging. If you want to read more, please visit www.global-standard.org. Other sustainable products are made from sustainable materials such as organic cotton, recycled polyester, etc.



  • Our clothes are roomy in sizes and we offer double sizes. Our design and measurements are adapted for double sizes.
    Children's clothes should fit comfortably so that children can play freely. Therefore, our jeans and pants often have adjustable elastic waistbands.

    More information and size guides can be found under each garment.


  • We have created a size guide to help you choose the right size for your garment.
    Children grow at different rates, so sizes can vary from child to child. Our sizes are given in centimeters and are based on the child's length.

    Measure the child's length from head to foot – this is the best way to find the right size.


    If your child is between two sizes, we recommend choosing the larger size so the garment can be used longer.

    By the product, you will find a size guide to help you make a decision.





  • It is important to wash correctly – both to preserve the lifespan of the garments and to be kind to the environment.

    Geggamojas clothes are best washed at 40 degrees, do not tumble dry the garments. Clothes made of cotton/bamboo have about 5% shrinkage allowance. 

    The temperature indicated in the garment's washing instructions is a guideline for what the garment can withstand when washed, but not a requirement for the garment to become clean. Usually, the garment is not dirtier than you can wash it at a lower temperature than what is stated on the care label. Washing garments at lower temperatures is gentler on the garment and the environment. Less energy is used when washing at lower temperatures, and the garment's material and colors last longer.